Opening Doors: A Facilitator's Handbook
Opening Doors provides practical methods developed over many years of experience for bringing consensus to business group discussions, cutting to the essence of an issue, and dealing with a multitude of communication problems. The author presents effective techniques for facilitation from the beginning of preparation through the creation of the meeting environment, to the actual carrying out of meetings in the modern business world. He details the nature of a facilitator, or a leader who stimulates conversation and referees controversy in order to make meetings as productive and as efficient as possible. In addition, he develops this strategy of facilitation in relation to the utilization of computers and modern technological advances.
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What is Facilitation?
BUILDING THE ENVIRONMENT
Developing Yourself and Others
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activities agenda analysis approach audience begin build business process business process improvement business rules called candidate cards chart clients communication consensus consider context diagram cost creative data flow diagram data groups data model data warehouse database define deliverables develop discussion drawing employee entities entity relationship diagram Event Modeling example exercise facilitated session facilitator's feel Figure focus function goal GroupThink happen ideas important interest involves issues leader legacy system lifecycle listening look meeting method object object-oriented participants person post-it note prepare problem process improvement project manager relationship requirements responsibilities role rules scope simply situation skills someone specific stimulate structured style subject areas success sure talk task techniques things understand usually value chains vendor words write