Operations Management: The Basics

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Cengage Learning EMEA, 1996 - Technology & Engineering - 127 pages
Providing an invaluable short introduction to operations management, this book covers: definitions; product design; service design; classical processes such as Taylorism, batch and flow; emerging strategies, such as JIT, BPR; and inputs, including materials, human resource management, and customer service. This is an ideal quick reference guide for students or managers in operations management. Providing an invaluable short introduction to operations management, this book covers: definitions; product design; service design; classical processes such as Taylorism, batch and flow; emerging strategies, such as JIT, BPR; and inputs, including materials, human resource management, and customer service. This is an ideal quick reference guide for students or managers in operations management.
 

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opration study

Contents

The nature and function of operations
1
Outputs
15
Product design
27
Service design
41
The quest for efficiency
55
The Japanese way
73
Materials and components
85
Labour and plant
93
the death of management?
107
Appendix A history of key operations concepts
115
Index
121
Copyright

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About the author (1996)

R. L. Galloway is affiliated with the Leicester Business School.

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