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THE NATURE OF OPERATIONS
THE RELATIONSHIPS OF OPERATIONS
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achieve activity scheduling strategy advertising and/or appropriate aspects ations basic buffer Burns and Stalker business policy decisions capacity management strategy capacity planning capacity utilization Chapter conﬂict consider cost customer demand customer orders customer queue customer service objective deﬁned demand characteristics demand level determined dimensions directly inﬂuence effect employed ensure enterprise example Exhibit exist extent external uncertainties feasibility ﬁnal ﬂow give rise given growth identiﬁed increase inﬂuence operations inﬂuence the nature labour life-cycle manufacture market decision market/demand ment nature of demand normally offerings operating system structure operations management decisions operations management objectives organization design organization factors organizational output stocks penetration price performance product or service product/service reﬂect relationships of operations relevant replenishment resource utilization role satisﬁed situation speciﬁcation stages structure SOD system capacity task and workﬂow task interdependence task uncertainty technology factors transport and service variables whilst workﬂow uncertainty