Operations Management in Context

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Operations Management in Context is a straightforward and accessible text which provides students with a good grounding in the theory and practice of operations management and its role within organisations.

The structure is clear and logical, leading the newcomer to the subject through the topics in a way to maximise comprehension, highlighting key issues and using case studies and examples from business to contextualise learning. Chapters are structured to enable incremental and progressive learning with a logical development of the content. Each chapter is linked and ends with a summary of the key points met in the text to aid revision. Exercises and self assessment questions are included to reinforce learning and maintain variety, with answers included at the end of the book. The text is accompanied by a lecturer's supplement.

Written in a clear and logical style; ideal for students who are taking the subject for the first time
Key issues will be highlighted and supported by real life case studies and examples from business
Self assessment questions and feedback to reinforce learning
 

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Contents

Chapter 1 The operations function
1
Chapter 2 The context of operations management
27
Chapter 3 Organization of the operations process
55
Chapter 4 Design and measurement of work
92
Chapter 5 Managing productivity at work
127
the management of capacity
160
the management of materials
202
Chapter 8 Scheduling batch and flow processes
236
Chapter 9 Project planning and control
276
Chapter 10 Purchasing and supply chain management
302
Chapter 11 Quality management
327
Chapter 12 Strategic issues in operations management
370
Case studies
383
Answers to selfassessment questions
412
Index
425
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