Operations management: a personal skills handbook

Front Cover
Gower Technical, 1989 - Business & Economics - 364 pages
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Contents

The job of the operations manager
3
Figures
4
Linking the operation to the needs of the marketplace
18
Structuring the operation and implementing the strategy
33
Tables
42
A NEED
69
planning and controlling
99
the acquisition process
127
IMPLEMENTING
237
motivation and the impact of leadership
252
generating an effective team how groups
267
relations between work groups
277
formal negotiations and industrial relations
288
RAISING PERSONAL
303
Accountability and objectivesetting
309
Personal planning and agendasetting
327

operating and maintaining the assets
149
quality management
161
quality control techniques and applications
183
financial planning and budgeting
203
the impact on operating decisions
225
Priority planning and timesaving
337
The future for the operations manager
349
Name index
359
Copyright

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