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A Chapter Outline
Differences Between Manufacturing and Services
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activity analysis assembly automation average calculate capacity capital intensity changes Chapter chart competitive priorities components constraints critical path cycle decisions defective delivery demand employees equipment estimate example exponential smoothing facility factors FIGURE firm firm's flexibility flow forecast forecast error Gantt chart gross requirements Harvard Business Review improve increase industry inputs investment kanban layout linear programming lot sizes machine MANAGERIAL PRACTICE manufacturing master production schedule material requirements plan measure ment method minimize needed on-hand inventory operations management output overtime percent performance period Pinecrest planned order release plant positioning strategy problems process design process focus product focus production plan profits purchased quality circles raw materials reduce rework safety stock sample scheduled receipts setup solution staffing plan standard station suppliers Table tion variable variable cost Wall Street Journal week work-force workers