Operations management: concepts in manufacturing and services

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South-Western College, 1997 - Business & Economics - 315 pages
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This text focuses on the major themes currently shaping the field of operations management: (1) international operations, (2) service operations, (3) quality and continuous improvement, (4) strategy, (5) use of computers and other technologies in OM, and (6) environmental issues.

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Manufacturing Operations
Service Operations
Operations Strategy

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About the author (1997)

Joyce M. Davis is currently the foreign desk editor for "Knight Ridder "newspapers. She lives in Washington, DC.