Operations Management: Strategy and Analysis
In this text the authors balance the presentation of both corporate strategy and analytical tools by presenting decision-making within the context of a firm's competitive priorities. A technology focus is new to this edition, with Internet research exercises, expanded PowerPoint slides for the teacher and support student software. Real-world examples demonstrate how manufacturing and service organizations meet operations challenges and Internet activities direct students to evaluate real-world software. This edition features a cross-functional perspective that demonstrates how operations is linked to other functional areas such as IT, marketing, finance and HR.
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activity analysis annual automated average backorders calculate capacity Chaparral chapter chart competitive priorities components constraints control charts cycle decision defective delivery demand develop distribution employees equipment estimate example exponential smoothing facility factors FIG U R E firm firm's flexible flow flow strategy forecast function improve increase inputs keyword OM5 labor layout line flow linear programming machine Managerial Practice manufacturing mass customization material requirements plan ment method needed operations management output overtime p-chart packaging payoff percent performance period plant problem process capability index product or service protection interval purchased reduce requirements retail safety stock sample setup Solution standard statistical process control suppliers supply chain tion Total Quality Management U R E units variable waiting line week work-force workers workstations