Optimizing and Assessing Information Technology: Improving Business Project Execution

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John Wiley & Sons, Jul 22, 2011 - Business & Economics - 224 pages
A valuable guide to making better IT decisions within business

Optimizing and Assessing Information Technology is designed to be both easy-to-use and immediately useful. Engaging and accessible, this book has been created to help you focus on improving business project execution through effective IT optimization and assessment. While it skillfully outlines a framework for optimizing and assessing IT, it does not get into specific technologies per se, given the rapid and increasing pace of technical change across the world today.

Optimizing and Assessing Information Technology involves a step-by-step process whereby various aspects of IT are evaluated. In addition to the book itself, a companion website offers templates, checklists, and related materials for your reference and use. With this book as your guide, you'll be able to generate an accurate and reliable assessment of a company's IT operations and identify areas on which to focus to optimize IT. Topics such as "against what to assess operations" and "optimized as compared to what" will be addressed throughout the course of this reliable resource.

  • Introduces the concept of the IT Pillars Model (IPM) for optimizing and assessing IT and examines where and how the IPM fits into the overall operations of a business
  • Filled with the author's experience of working across the field of IT in both small and large companies
  • Offers the most detailed, hands-on user's guide to the principles and practice of the IPM by examining each aspect of the IPM in the context of case studies
  • Covers the topic of tools and reporting, including analytical tools such as ROI, benchmarking, and metrics

Optimizing and Assessing Information Technology provides valuable insights into this discipline, but the coverage of IT in this book extends beyond technology itself. It also covers various aspects of the people, processes, and technology components associated with IT as a whole.

 

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Contents

The Role of IT in Business Operations
2-1
The Strategy Pillar
2-8
The Project Management Pillar
2-17
The Operational Excellence Pillar
2-25
The IPM Scorecard
6-1
Introduction to Case Study 1
6-11
The Project Management Pillar of
9-2
The Operational Excellence Pillar of
10-2
Introduction to Case Study 2
10-24
PEOPLE
10-32
The Project Management Pillar of
14-2
The Operational Excellence Pillar of
15-2
The IPM Scorecard of a Growing
15-15
Reporting
15-27
About the Web Site
15-37
Index
15-43

The IPM Scorecard of
10-15

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About the author (2011)

K. SCOTT PROCTOR is the CTO and Head of Quality for the Global Marketing Services Division of GSI Commerce, now a part of eBay. His experience includes working as an executive director at AstraZeneca Pharmaceuticals in the United States and as the CIO at GE Healthcare Life Sciences in Sweden. Proctor earned his BA, MBA, and MS from the University of Virginia and is a CFA (Chartered Financial Analyst) charterholder. He is a Certified Six Sigma Black Belt (CSSBB) by the American Society for Quality (ASQ) and has an ITIL (v3) Foundation Certificate in IT service management. Proctor is the author of two editions of a book on financial modeling published by Wiley, as well as a number of scientific publications in the field of ophthalmology.

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