Organizational Behavior in Health Care

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Jones & Bartlett Learning, Dec 23, 2009 - Business & Economics - 414 pages
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Organizational Behavior in Health Care was written to assist those who are on the frontline of the industry everyday—healthcare managers who must motivate and lead very diverse populations in a constantly changing environment. Designed for graduate-level study, this book introduces the reader to the behavioral science literature relevant to the study of individual and group behavior, specifically in healthcare organizational settings. Using an applied focus, it provides a clear and concise overview of the essential topics in organizational behavior from the healthcare manager’s perspective. Organizational Behavior in Health Care examines the many aspects of organizational behavior, such as individuals’ perceptions and attitudes, diversity, communication, motivation, leadership, power, stress, conflict management, negotiation models, group dynamics, team building, and managing organizational change. Each chapter contains learning objectives, summaries, case studies or other types of activities, such as, self-assessment exercises or evaluation.
 

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Contents

PART IINTRODUCTION
1
Diversity in Health Care
15
Attitudes and Perceptions
41
Workplace Communication
71
PART IIUNDERSTANDING INDIVIDUAL BEHAVIORS
103
Process Theories of Motivation
129
Attribution Theory and Motivation
147
PART IIILEADERSHIP
165
PART IVINTRAPERSONAL AND INTERPERSONAL ISSUES
231
Decision Making
269
Conflict Management and Negotiation Skills
285
PART VGROUPS AND TEAMS
307
Groups
327
Teams and Team Building
341
PART VIMANAGING ORGANIZATIONAL CHANGE
357
Resistance to Change and Change Management
373

Contingency Theories of Leadership
191
Contemporary Leadership Theories
209

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