Organizational Trust: A Cultural Perspective

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Mark N. K. Saunders, Denise Skinner, Graham Dietz, Nicole Gillespie, Roy J. Lewicki
Cambridge University Press, Jun 10, 2010 - Business & Economics
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The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. These relationships not only involve working across different national cultures, but also dealing with different organizational cultures, different professional cultures and even different internal constituencies. Managing such differences demands trust. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust between, for example, management consultants and their clients, senior international managers from different nationalities, different internal organizational groupings during times of change, international joint ventures, and service suppliers and the local communities they serve. These studies, set in a wide variety of national settings, are an important resource for academics, students and practitioners who wish to know more about the nature of cross-cultural trust-building in organizations.
 

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Contents

1 Unravelling the complexities of trust and culture
3
much to do or much ado about nothing?
42
3 Towards a contextsensitive approach to researching trust in interorganizational relationships
87
4 Making sense of trust across cultural contexts
107
interorganizational studies
127
5 Examining the relationship between trust and culture in the consultantclient relationship
129
trust distrust and cultural experience in the auditing profession
156
a social psychological analysis
182
intraorganizational studies
279
a comparison of German and USAmerican NGO partnership strategies
281
evidence from Turkey and China
311
organizational change and the consequences for intraorganizational trust
336
14 The implications of language boundaries on the development of trust in international management teams
358
15 The dynamics of trust across cultures in family firms
383
Part IV Conclusions and ways forward
405
16 Emerging themes implications for practice and directions for research
407

dealing with cultural differences in an uncertain institutional context
205
a FrenchLebanese cooperation
227
personalized and institutional bases oftrust in Nigerian and Ghanaian foodtrading
255

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About the author (2010)

Mark N. K. Saunders is Professor in Business Research Methods in the School of Management, University of Surrey.

Denise Skinner is Associate Dean (Applied Research) and Professor of Human Resource Management in the Faculty of Business, Environment and Society, Coventry University.

Graham Dietz is Lecturer in Human Resource Management at Durham Business School, Durham University.

Nicole Gillespie is Associate Professor of Organisational Behaviour at Warwick Business School, University of Warwick.

Roy J. Lewicki is Irving Abramowitz Memorial Professor of Business Ethics and Professor of Management and Human Resources at the Max M. Fisher College of Business, The Ohio State University.