Organizational Self-Assessment

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Springer US, Apr 30, 1997 - Business & Economics - 298 pages
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In today's competitive (sometimes hypercompetitive) environments, companies need tools that can help them to assess their weaknesses and plan improvements. Self-assessment has emerged as a potentially powerful tool for this purpose. Until now self-assessment has been considered as a by-product of Quality Award Assessments. As such, it is more apt to identify already excellent companies than to spot weaknesses in any kind of company. Moreover, award models and approaches lack diagnostic power. This book proposes a model that is no longer a TQM Model but a `Business Model' and a highly diagnostic process. Organisational Self-Assessment is unique in its approach to self-assessment, starting from results and diagnosing the causes within the company. It integrates self-assessment and subsequent improvement planning into the corporate strategic planning cycle to create a real business model.

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Contents

Foreword by Heini Lippuner ix
1
an integrated view of the company and
17
The selfassessmentselfdiagnosis process
45
Copyright

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