Organizational Surveys: Tools for Assessment and Change

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Allen I. Kraut
Wiley, Jun 21, 1996 - Psychology - 448 pages
1 Review
Unprecedented competitive pressures are driving companies to employ organizational surveys in ways undreamed of in past years. With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture. Award-winning researcher and consultant Allen I. Kraut has brought together many of the best practitioners in the business in this wide-ranging "report from the field" on how surveys are used in leading organizations and how these tools are likely to be used in the future. Highly experienced and well-known contributors from Allstate Insurance, Delta Consulting, Ford, IBM, the U.S. Office of Personnel Management, W.W. Burke Associates, and other top firms examine critical elements common to the survey process. All of the contributors stay focused on actual practice in real organizations. Learn about:
  • Driving change with surveys
  • Using 360° feedback
  • Setting expectations of results
  • Dealing with ethical concerns
  • Facilitating feedback, action-planning, and follow-through...and much more!

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User Review  - kimgroome - LibraryThing

Really good overview on the use and usefulness of doing surveys for knowing how things are working, and when done right, for getting on ideas on how to improve. Essays on organizational surveys by several people in the aspects of purpose and use, the process, and special applications. Read full review

Contents

An Overview of Organizational Surveys
1
Purposes and Uses
15
The Organizational Survey as
41
Copyright

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