Out of the Crisis

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MIT Press, 2000 - Business & Economics - 507 pages
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"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."

According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Previously published by MIT-CAES

 

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Contents

Cover
Acknowledgments
Principles for Transformation of Western Management
Diseases and Obstacles
When? How Long?
Questions to Help Managers
Quality and the Consumer
Quality and Productivity in Service Organizations
Common Causes and Special Causes of Improvement Stable System
More Examples of Improvement Downstream
Some Disappointments in Great Ideas
Two Reports to Management
Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product
Organization for Improvement of Quality and Productivity
Some Illustrations for Improvement of Living
Transformation in Japan

Some New Principles of Training and Leadership
Operational Definitions Conformance Performance
Standards and Regulations

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About the author (2000)

JOYCE NILSSON ORSINI, PhD, is an associate professor of management systems at Fordham University, the director of Fordham's Deming Scholars MBA program, and president of The W. Edwards Deming Institute.

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