Outsourcing Training and Education
American Society for Training and Development, 1999 - Business & Economics - 247 pages
Learn from the companies that have successfully outsourced training and education programs, plus the key elements of making smart outsourcing decisions. DeRose provides a framework, a base of experience, benchmarks, processes, tools, and resources, including an appendix with contract templates, instructor agreements, outsourcing checklists, and customer satisfaction scorecards.
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Quest for a HighQuality
A Clear Example of the Model
Aligning Training with Strategies
Kaiser Permanentes Approach
A LongTerm Partnership
Measuring Value in the Outsourcing Relationship
Ensuring Performance Standards
Outsourcing the Training Function Checklist
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