Outsourcing For Dummies

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John Wiley & Sons, May 5, 2008 - Business & Economics - 384 pages
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Think outsourcing may be the best way to enlarge your talent pool and increase your profits? Outsourcing For Dummies gives you hands-on, step-by-step guidance in implementing an effective and productive outsourcing program that reduces costs and improves your company’s capabilities.

This practical, plain-English guide helps you prepare your people and plan an effective sourcing strategy. You’ll find plenty of tips on negotiating with vendors, get help in drafting a binding contract, and find out how to verify and maintain compliance. Plus you’ll get a handle on the importance of communicating with vendors; find ways to measure performance, productivity, and cost-effectiveness; get the lowdown on troubleshooting and solving outsourcing problems; and, if the arrangement isn’t working out, get advice on ending the deal. Discover how to:

  • Determine the costs and risks of outsourcing
  • Identify qualified suppliers and consultants
  • Minimize the impact of outsourcing on your employees
  • Define the scope of your outsourcing program
  • Decide whether to go offshore, nearshore, or onshore
  • Understand the impact of cultural differences on outsourcing
  • Document objectives and review proposals
  • Plan for the disruption in business operations
  • Deal with international employees and vendors
  • Manage outsourcing relationships
  • Protect your data from piracy
  • Avoid common outsourcing mistakes

Outsourcing can be the best decision your company has ever made —or the worst! Read Outsourcing For Dummies today, and get it right the first time.

 

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Contents

Introduction
1
in Todays Marketplace
7
Understanding What Outsourcing Is and Isnt
25
ChaChing The Costs of Outsourcing
39
Determining Whether Your
57
Determining Whether Your Organization Is Ready to Outsource 57 Part II Getting Your Outsourcing Ducks in a Row
75
Preparing Your Organization and Team for Outsourcing 77 Chapter 6 What to Consider When Outsourcing in the International Arena
89
Planning a Sourcing Strategy
103
Negotiating with Vendors and Signing on the Dotted Line
209
Implementing the Transitions Transformations
229
Making Your Outsourcing
249
Communicating Your Outsourcing Plans
277
Completing or Ending the Job
295
The Ethics of Outsourcing
311
Ten Benefits of Outsourcing
325
Ten Plus One Top Outsourcing
331

Defining Your Scope What You Want to Outsource
125
Putting Outsourcing into Action
145
Getting a Firm Grasp on Pricing
171
Documenting Your Objectives and Reviewing Proposals
189
Glossary
341
Index
353
Copyright

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About the author (2008)

Ed Ashley has over 25 years' experience in business and technology leadership, and works with senior management in organizations to run programs for improving efficiency of people and processes, including developing sourcing strategies and managing outsourcing suppliers.

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