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TRANSFORMATIONAL OUTSOURCING MEETS
CRAFTING A BUSINESS MODEL THAT WORKS
ENDTOEND PERFORMANCE MANAGEMENT
MANAGING PEOPLE THROUGH TRANSITIONS
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Accenture Institute achieve agenda airline approach assets bank benefits business model Business Model Design business process outsourcing capabilities commitment communications company's competitive contract conventional outsourcing Cook's cosourcing cost create value deal detailed develop director effective employees example executive team Exhibit Family Christian Stores focus functions government executives growth implement improve in-house incentives infrastructure innovation issues Jane Linder leaders leadership ment metrics million mind-sets Model Logic National Savings Newport Systems NS&I organization organization's organizational change outcomes outsourcing partner outsourcing provider outsourcing relationship partnership percent performance private finance initiatives private sector profit provider's public-sector risk scenario planning share shared-services center sourcing staff stakeholders start-up Steve Owen structure success Thomas Cook Thomas Cook AG Thomas Cook Airlines tion tional tive TiVo tour operations transfer transformational outsourcing initiative transition Trecroce vendor workers