Paralanguage in Electronic Mail: A Case Study

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Teachers College, Columbia University, 1987 - Electronic mail messages - 245 pages
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This study explores the use of paralanguage in electronic mail communication. It examines the use of paralanguage according to the electronic mail and computing experience and technical expertise of 16 library science graduate students who fall into two groups by rank of experience, novice and advanced. These respondents used electronic mail in a non-elective and task-related situation to communicate with their instructor. This case study is based on a multi-level qualitative content analysis of the electronic mail exchanged between the respondents and the instructor, and the attitudes and experiences of the respondents about their use of electronic mail and computers. This research interprets the roles and functions of paralanguage in computer-mediated communication and explores the phenomenon as an indicator of certain kinds of expression.

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