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CHAPTER THREE PARATRANSIT SERVICE DELIVERY
CHAPTER FIVE CONTRACT ELEMENTS AND PERFORMANCE
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AC Transit ADA paratransit requirements ADA paratransit services Beaver County Bettendorf Broward County Transit contracting and service contracts with multiple Cooperative Research Program cost County Transit customer complaints Department of Transportation Dial-A-Ride direct operation Eagle Transit efficiency and effectiveness Evansville Federal Transit Administration fixed-route service Kalispell large urban Liquidated damages majority MARTA Mid-sized monitoring multiple private multiple providers National Academy nonprofit providers on-time performance paratransit contracting paratransit demand paratransit drivers paratransit operating paratransit programs paratransit provisions paratransit service delivery paratransit trips Parsons Brinckerhoff passenger trip percent performance standards pre-ADA paratransit private provider private sector provide ADA paratransit provide paratransit services public transit agencies public transit operators reservations and scheduling respondent transit agencies Riverside Transit Agency service delivery methods service provider service quality small-urban synthesis taxi TCRP transit agencies responding transit agencies surveyed Transit Authority Transit Cooperative Research Transportation Research Board U.S. Department user-side subsidy programs Washington WMATA