Paratransit Contracting and Service Delivery Methods
Transportation Research Board, 1998 - Local transit - 35 pages
Offers information from selected transit agencies about the operational practices used to provide Americans with Disabilities Act (ADA) paratransit services and identifies factors perceived by transit personnel to have influenced the selection of service delivery methodology. It focuses on the state of the practice in paratransit contracting and service delivery methods to comply with ADA paratransit provisions.
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CHAPTER THREE PARATRANSIT SERVICE DELIVERY
CHAPTER FIVE CONFRACT ELEMENTS AND PERFORMANCE
CHAPTER SEVEN SELECTED CASE STUDIES
CHAPTER EIGHT CONCLUSIONS
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accessible transportation ADA paratransit requirements ADA paratransit services BC Transit Beaver County Bettendorf Broward County Transit contracting and service contracts with multiple Cooperative Research Program cost County Transit customer complaints Department of Transportation Dial-A-Ride direct operation Eagle Transit efficiency and effectiveness eligibility Federal Transit Administration fixed-route service Kalispell large urban Liquidated damages majority MARTA Mid-sized monitoring multiple private multiple providers National Academy National Research Council nonprofit providers on-time performance paratransit contracting paratransit demand paratransit drivers paratransit operating paratransit programs paratransit provisions paratransit service delivery paratransit trips passenger trip percent performance standards private provider private sector provide ADA paratransit provide paratransit services public transit agencies public transit operators reservations and scheduling respondent transit agencies service delivery methods service provider service quality small-urban taxi TCRP transit agencies responding transit agencies surveyed Transit Authority Transit Cooperative Research Transportation Research Board U.S. Department user-side subsidy programs VIA Metropolitan Transit Washington WMATA