PAVING THE ROAD TO PERFORMANCE: THE FIVE Ps

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Vantage Press, Inc, 2005 - Business & Economics - 58 pages
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The five Ps - people, process, planning, prioritization, and participation - are the keys to making a public agency responsive and reliable. The author explains the necessary guidelines for creating a new paradigm for public agencies to deliver more efficient service, and describes how each of the five Ps work together and harmonize to achieve this goal.
 

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Contents

Section 1
1
Section 2
4
Section 3
8
Section 4
17
Section 5
20
Section 6
23
Section 7
31
Section 8
34
Section 9
39
Section 10
46
Section 11
56
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