Peace in Everyday Relationships: Resolving Conflicts in Your Personal and Work Life

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Hunter House, 2003 - Family & Relationships - 256 pages
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Creating peace in our lives is a life-long journey. The author, a successful conflict resolution and mediation consultant, draws on knowledge and techniques from many different disciplines: neurology, psychology, teambuilding, communication skills, negotiation, martial arts, alternative dispute resolution, law, education, diversity training, and spirituality.

All her concepts and tools are solidly based on accepted research; nevertheless the book is written in a very down-to-earth, conversational style. The book gives readers of all backgrounds the skills to resolve conflicts successfully with others, create win-win outcomes, and add peace to their everyday lives. The author includes many interesting examples from her experience with couples and other people from her private practice.

Whether the conflict is divorce, minor incompatibility between housemates or spouses, issues about or with the children, adolescent rebellion, extended family feuds, generation gap misunderstandings, irascible senior citizens, workplace squabbles, or a disagreeable boss, this book offers workable solutions.
 

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Contents

Introduction
1
Resolving Conflict Peacefully Is a C hoice
8
Chapter 2l Identifying What Triggers Conflict
23
Cooling Down and Centering
49
Letting Go of Blame
65
Is the Conflict Really Ahout This Incident?
74
Is the Conflict Only Between Us?
86
Is the Conflict Really About What
98
Engaging the Other Person
119
Creating an Opening by Listening
133
Clearly Communieating Your Needs
141
Creating the We
150
Neg otiatmg a Conflict 1 66
167
Dealing with Difficult People
184
Interpersonal War and Peace
198
References
211

Is the Confliet Ahout Something
107
How Can We Bring the Conflict Hack into
113

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About the author (2003)

Sheila Alson has provided training, coaching, and mediation for many major corporate clients. She lives in Brooklyn, NY.

Gayle Burnett is a consultant in the fields of leadership, diversity, and conflict resolution. She lives in Atlanta.

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