People Smart: Developing Your Interpersonal Intelligence

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Berrett-Koehler Publishers, 2000 - Business & Economics - 251 pages
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Everyone is in the people business, because all of us deal with other people all the time. Thats why its smart to reap the benefits of this eminently practical guide. ""PeopleSmart"" details the eight essential skills of interpersonal intelligence and provides a powerful plan for becoming more effective in every relationship -- with supervisors, coworkers, a spouse, family and friends.

The authors present a realistic four-step plan for self-improvement. Theyll teach you to see the current depth of each skill in yourself, encourage you to develop it, provide clear suggestions for how to put it into action, and inspire you to live it every day. Nothing short of an interpersonal fitness plan complete with creative exercises, examples, and tools -- ""PeopleSmart"" will empower you to become the kind of person who can establish solid relationships, connect with others, and effectively link the their needs with what you have to offer.

""As e-commerce 'commoditizes the world, PeopleSmart is the preeminent intelligence. Seldom do you see scholars become this practical! Theoretically sound. Well researched. Very reader friendly!""
-- Stephen Covey, author of ""The Seven Habits of Highly Effective People""

 

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I thought this book was very well written and provided a good means of understanding how to deal with people on a day to day basis. I just wish my boss would read it.

Contents

What Does It Mean to Be People Smart?
1
Becoming People Smart
8
How People Smart Are You?
12
Understanding People
19
Expressing Yourself Clearly
51
Asserting Your Needs
71
Exchanging Feedback
95
Influencing Others
119
Resolving Conflict
143
Being a Team Player
175
Shifting Gears
201
Putting It All Together
225
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About the author (2000)

Mel Silberman, Ph.D. is professor of adult and organizational development at Temple University. He is also president of Active Training, a provider of cutting-edge business and personal development seminars, including "Working PeopleSmart." His previous books include PeopleSmart and Active Training. Freda Hansburg, Ph.D. is a psychologist, an executive coach, and a training consultant. She is vice president of Active Training and coauthor of PeopleSmart.

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