PeopleSmart

Front Cover
Berrett-Koehler Publishers
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Contents

What Does It Mean To Be People Smart?
1
Becoming People Smart
8
How People Smart Are You?
12
PeopleSmart Skill 1 Understanding People
19
PeopleSmart Skill 2 Expressing Yourself Clearly
51
PeopleSmart Skill 3 Asserting Your Needs
71
PeopleSmart Skill 4 Exchanging Feedback
95
PeopleSmart Skill 5 Influencing Others
119
PeopleSmart Skill 7 Being a Team Player
175
PeopleSmart Skill 8 Shifting Gears
201
Putting It All Together
225
References
239
Index
241
About the Authors
251
PeopleSmart Seminars
252
Copyright

PeopleSmart Skill 6 Resolving Conflict
143

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