PeopleSmart: Developing Your Interpersonal Intelligence

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Berrett-Koehler Publishers, May 19, 2000 - Family & Relationships - 272 pages
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WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.
 

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Contents

What Does It Mean to Be People Smart?
1
Becoming People Smart
8
How People Smart Are You?
12
Understanding People
19
Expressing Yourself Clearly
51
Asserting Your Needs
71
Exchanging Feedback
95
Influencing Others
119
Resolving Conflict
143
Being a Team Player
175
Shifting Gears
201
Putting It All Together
225
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About the author (2000)

Mel Silberman, Ph.D. is professor of adult and organizational development at Temple University. He is also president of Active Training, a provider of cutting-edge business and personal development seminars, including “Working PeopleSmart.” His previous books include PeopleSmart and Active Training. Freda Hansburg, Ph.D. is a psychologist, an executive coach, and a training consultant. She is vice president of Active Training and coauthor of PeopleSmart.

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