People-Focused Knowledge Management

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Routledge, Jun 14, 2012 - Business & Economics - 392 pages
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The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services—all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people—the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act—in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.
 

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Contents

Chapter 1 Competing in the Global Economy Requires Effective Enterprises
1
Chapter 2 The Effective Enterprise
26
People Make Decisions and Act Using Different Kinds of Mental Functions ...
63
Chapter 4 Mental and Structural Reference Models
100
Chapter 5 A Knowledge Model for Personal SituationHandling
117
Chapter 6 Enterprise SituationHandling
155
Chapter 7 PeopleFocused Knowledge Management in Daily Operations
213
Chapter 8 PeopleFocused Knowledge Management Expectations
248
Examples of Knowledge Management Analysis Approaches
281
Examples of Knowledge Management Practices and Initiatives
298
Memory and Knowledge Categorizations
312
Glossary
329
References
347
Index
357
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