People Skills

Front Cover
Touchstone, 1979 - Psychology - 324 pages
6 Reviews
Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.

A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you....

People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you:

How to get your needs met using simple assertion techniques

How body language often speaks louder than words

How to use silence as a valuable communication tool

How to de-escalate family disputes, lovers' quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

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User Review  - LUMILOIS - LibraryThing

Not a book to read right through, although I tried. A reference book for problem situations. I found reading a chapter and talking over the concepts with my most trusted friend has helped me find ... Read full review

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This is an outstanding book. I first read this book in undergraduate study 35 years ago. Since then I have studies psychology and human interaction in hundreds of books, but none of them address communication nearly so well. It is the only book I have read on communication that effectively addresses communication barriers (e.g., when someone asks you how you liked a movie and before you can get much more that "I liked it" they are telling you how they hated it - they changed the subject from How did you like it? to how they liked it.). It treats people skills with practical knowledge and provides clear and effective tools.
It is a book for those who aspire to emotional intelligence and personal effectiveness. I keep handy.



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About the author (1979)

Robert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others.

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