People Strategies for Trainers: 176 Tips and Techniques for Dealing with Difficult Classroom Situations

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AMACOM Div American Mgmt Assn, 2005 - Business & Economics - 212 pages
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"All learners are not created equal, so it's important for trainers and educators to create the proper environment in which all participants can maximize their potential. People Strategies for Trainers provides readers with dozens of tips and strategies for dealing with societal issues related to learners, showing them how to create training materials, and set up the learning environment. In addition to older and younger learners, people with disabilities, and those who speak English as a second language, readers will learn how to communicate in challenging situations, and with different types of learners including:

* talkers * poor listeners * distracted, shy and inconsiderate participants * show-offs * class clowns * and more.

A practical book that helps trainers put theory to work, People Strategies for Trainers contains a wealth of tools and resources that will help trainers address diverse styles and needs, even in unexpected and difficult circumstances."

 

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Contents

An Overview
1
Defining the Challenge
3
Preparing for the Inevitable
19
Environmental Societal Issues 3 Communicating with a Diverse Audience
29
Participants Who Speak English as a Second Language
43
Participants with Disabilities
53
Interacting with Different Generational Levels
61
section in Personal Behavioral and Attitudinal Issues
81
ShowOffs
105
Agitators
113
Pessimists
119
Clowns
129
The TrainersTeachers Favorite
143
The Hyperactive Learner
153
SECTION rv Additional Issues
159
Appendices
165

Poor Listeners
83
Socializers
89
Monopolizers
93
Shy Participants
97
Inconsiderate Participants
99
Resources for Trainers Educators and Presenters
193
Resources Related to Working with Difficult
201
Index
207
Copyright

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Popular passages

Page viii - If you can't say something nice; don't say anything at all," "Be nice to others," or "It is better to run away and live to fight another day.
Page viii - If you learn only one thing from this book, let it be that intimidation and coercion are short-term motivators and rarely resolve a situation. In fact, they often push the issue "underground.

About the author (2005)

Robert W. Lucas (Casselberry, FL) is president of Creative Presentation Resources, a training and presentation product company, and a founding managing partner in Global Performance Strategies, a human resource development training and consulting firm. He is the author of The Creative Training Idea Book, The Big Book of Flip Charts, and Coaching Skills.

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