Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Any Management Situation

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McGraw Hill Professional, Jan 20, 2005 - Business & Economics - 175 pages
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Powerful phrases for effective communication in every management situation

The latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, and Don't Be Mean When You Say It." And she arms them with:

  • Hundreds of perfect phrases for every phase of management, from supervising operations, to performance reviews, to communicating the company's mission
  • Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more
  • Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminating
 

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Contents

How Perfect Phrases Help You Manage More Effectively
Chapter 1The Principles That Make PowerPhrases Perfect Phrases
Perfect Phrases to Establish Your New Role
Chapter 3Perfect Phrases to Create a Mission Vision and ValuesBased Team
Chapter 4Perfect Phrases to Foster an Open Communication Culture
Chapter 5Perfect Phrases to Ace the Interview You Conduct
Chapter 6Perfect Phrases for Orientation
Chapter 7Perfect Phrases for Delegation
Chapter 10Perfect Phrases to Handle Employee Performance and Behavior Problems
Chapter 11Perfect Phrases for Conducting Performance Reviews
Chapter 12Perfect Phrases for Termination
Chapter 13Perfect Phrases for Meetings and Announcements
Chapter 14Perfect Phrases That Empower Employees
Chapter 15Perfect Phrases to Communicate up the Ladder
Chapter 16Tips for Making Your Perfect Phrases PowerPhrases
SpeakStrong Inc and the Center for Responsible Communication

Chapter 8Perfect Phrases to Set and Communicate Standards and Goals
Chapter 9Perfect Phrases to Coach Employees

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About the author (2005)

Meryl Runion is the president and CEO of SpeakStrong, Inc., and director of The Center for Responsible Communication. She has been featured in USA Today and dozens of trade journals.

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