Perfect Phrases for Office Professionals: Hundreds of ready-to-use phrases for getting respect, recognition, and results in today s workplace

Front Cover
McGraw Hill Professional, Jun 10, 2011 - Business & Economics - 176 pages

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization.

Perfect Phrases for Office Professionals has hundreds of ready-to-use phrases for any situation you’re likely to face. From defining your role in the office to promoting interdepartmental communication to getting the credit you deserve, this handy, quick-reference guide provides the most effective language to:

  • Establish a quality relationship with your manager
  • Clarify and manage assignments
  • Get results without formal authority
  • Handle customer complaints like a pro

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Chapter 1 Perfect Phrases to Establish Yourself in Your New Role
1
Chapter 2 Perfect Phrases to Manage Inevitable Learning Curves
11
Chapter 3 Perfect Phrases to Establish Communication Agreements
21
Copyright

14 other sections not shown

Other editions - View all

Common terms and phrases

About the author (2011)

Meryl Runion, CSP, is the founder of SpeakStrong, Inc. Susan Fenner, Ph.D., is the manager of Education and Events at the International Association of Administrative Professionals (IAAP).

Bibliographic information