Performance Through Learning: Knowledge Management in Practice

Front Cover
Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes:

*An overview of theory
*Case studies and practitioner stories from a range of KM initiatives
*Tools and techniques for implementing an effective KM strategy.

Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sector

*Authors from US, Canada, South Africa, and UK give this book an international perspective
*Only book to focus on measurement using balanced scorecard and other HR measurement tools
*Provides empirical case studies of how leading organizations in 4 countries have achieved benefits from KM
 

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Contents

Setting the Context for Knowledge Management as a Method for Organizational Learning ...
2
Voices of Experience Applying Knowledge Management Tools
98
Readiness Survey for a KM Initiative By Kurt April
349
Conversational Practices
365
Knowledge Management Processes By Paul Whiffen and Nick Milton
383
Index
395
Author Bios
406
Copyright

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