Performance Analysis: Knowing what to Do and how
In Performance Analysis: Knowing What to Do and How, Dr. Dale Brethower takes a fresh look at finding out what will work to change and improve performance. The book presents a systems thinking approach to improving performance and contains tools for creating interventions that will be implemented, will have a favorable impact and can be maintained and continually improved.
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System Thinking A Way of Looking
Specifying What Improvement Means
Specifying Improvement Options Connecting
Glossary of Terms 175
Acme Interacts Acme Landscaping add value Albert Ellis alignment Anatomy of Performance Behavior Engineering better Brethower collaborate competent constraints costs Critical Business Issues Critical Process Issues customers Dale deep structure develop divers employees executives experience external clients family members feedback flowchart focus focused four standards goals Human Performance System implemented important improve performance input interac interactions intervention John and Cindy look Macro World measures Mega World Micro mission statement motivation organization organizational performance analyst Performance diagram performance improvement project Performance System diagram person planning Possible answer questions recommendations relationships right numbers role Rummler Society for Performance specific stakeholders strategic subsystem suppliers support processes swim lane system boundaries System Thinking Systemic Perspective tactics task things tions TIPS FOR ANALYSIS Tommy and Tammy Total Performance System track understand value exchanges variables Wilber and Wilma Wilma and Wilber