Performance-Based Certification: How to Design a Valid, Defensible, Cost-Effective Program

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John Wiley & Sons, Nov 21, 2011 - Business & Economics - 360 pages
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Are your employees qualified?

Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions.

Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk.

Create a certification program within your organization to:
  • Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers
  • Ensure that your workforce is trained and competent to their job
  • Make your hiring process more cost effective and legally defendable
  • Recognize competence and consistency of your employees

Once you've identified the need for a certification program, what's the next step? All of the answers are here!

 

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Contents

1 Guidelines for an Effective Program
1 Guidelines for a Business Case
1 Guidelines for Requirements
1 Guidelines for Job or Task Analysis
3 Checklist to Evaluate Standards
1 Guidelines for Assessing Education and Experience
6 Checklist for Assessment
10 Checklist for MultipleChoice Items
1 Guidelines When Designing Governance and Administrative Processes
2 Checklist for Governance

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About the author (2011)

Judith Hale is president of the consulting firm Hale Associates. Their services include consultation on assessment, certification, evaluation, and integration of performance improvement systems with performance management. She is also the author of the Performance Consultant's Fieldbook, Performance-Based Evaluation. Performance-Based Management, and Outsourcing Training and Management all from Pfeiffer

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