Performance Consulting: A Practical Guide for HR and Learning Professionals

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Berrett-Koehler Publishers, 2008 - Technology & Engineering - 268 pages
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The first edition of ""Performance Consulting"" introduced a concept which has since become a cornerstone of the human resource, learning and organizational development fields: training and HR solutions must be tied to an organization's business goals. Performance consulting is a process in which a client and consultant partner to achieve business goals by optimizing workgroup performance.

In this updated edition, Dana and Jim Robinson provide both a robust conceptual framework and improved tools and techniques to help the reader move from the traditional role to that of a Performance Consultant. They show readers how to work with management to identify the performance required to achieve business goals and assist management in taking actions needed for performance to change. This revised and updated edition features dozens of new tools, techniques and illustrative exercises, and two completely new chapters.

 

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Contents

What Is Performance Consulting and Why Do It?
1
The Mental Model for Performance Consulting
7
The Science of Performance Consulting
41
The Art of Performance Consulting
149
Closing Thoughts
231
Glossary
233
Tools to Download
235
References
237
Associations and Certifications
241
Resources
243
Index
253
About the Authors
267
Copyright

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About the author (2008)

DANA GAINES ROBINSON and JAMES C. ROBINSON (Pennsylvania) are the award-winning authors of Performance Consulting and Training for Impact.

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