Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance
Performance Evaluation is a hands-on text for practitioners, researchers, educators, and students in how to use scientifically-based evaluations that are both rigorous and flexible. Author Ingrid Guerra-López, an internationally-known evaluation expert, introduces the foundations of evaluation and presents the most applicable models for the performance improvement field. Her book offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement.
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PRINCIPLES OF PERFORMANCEBASED
KIRKPATRICKS FOUR LEVELS
BRINKERHOFFS SUCCESS CASE METHOD
THE IMPACT EVALUATION PROCESS
THE CIPP MODEL
ANALYSIS OF EVALUATION
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ADDIE model alignment analysis applied approach appropriate behavior beneﬁts central tendency chapter CIPP clients conducted context continual improvement contractor costs criteria criterion-referenced test data collection decision makers deﬁne deliverables descriptive statistics difﬁcult effects efﬁcient employees ensure errors evaluand evaluation approach evaluation models evaluation questions evaluation study example factors feedback ﬁeld ﬁgures ﬁnal ﬁnancial ﬁnd ﬁndings ﬁrst focus groups framework goals identiﬁed identify implementation important increase indicators inferential statistics inﬂuence interpretations issues Kirkpatrick’s Likert scale mance ment meta-evaluation methods needs assessment Norm-referenced tests objectives observation organization organizational participant observer participants percent performance improvement performance measurement potential proﬁt program or solution qualitative questionnaire recommendations reﬂect relevant response scores SEZM signiﬁcant society speciﬁc stakeholders standard statistics strategic Stufﬂebeam tion training program valid variables