Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance

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John Wiley & Sons, May 2, 2008 - Education - 320 pages
Performance Evaluation is a hands-on text for practitioners, researchers, educators, and students in how to use scientifically-based evaluations that are both rigorous and flexible. Author Ingrid Guerra-López, an internationally-known evaluation expert, introduces the foundations of evaluation and presents the most applicable models for the performance improvement field. Her book offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement.
 

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Contents

PRINCIPLES OF PERFORMANCEBASED
27
MODELS
39
KIRKPATRICKS FOUR LEVELS
47
PHILLIPSS RETURNONINVESTMENT
61
BRINKERHOFFS SUCCESS CASE METHOD
75
THE IMPACT EVALUATION PROCESS
81
THE CIPP MODEL
107
EVALUATING EVALUATIONS
117
ANALYSIS OF EVALUATION
195
COMMUNICATING
221
COMMON ERRORS
239
CONTINUAL IMPROVEMENT
249
CONTRACTING
257
INTELLIGENCE GATHERING
271
THE FUTURE
279
References and Related Readings
285

TOOLS
131
DATA COLLECTION
159

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About the author (2008)

Ingrid J. Guerra-López, PhD, is an associate professor at Wayne State University, director of the Institute for Learning and Performance Improvement, associate research professor at the Sonora Institute of Technology in Mexico, and principal of Intelligence Gathering Systems.

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