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Who Benefits from Work Restructuring?
Conclusions Implications for Future Research
1 Internal Labor Market Theory
4 other sections not shown
analysis associated AT&T attitudinal autonomous work groups autonomy behavior Bell companies Bell operating companies Bell System BellSouth benefits business strategy cable central changes competitiveness consolidation contrast correlations costs craft workers Cronbach's alpha customer service representatives David Lewin decentralized decision-making departments deregulation developed divestiture downsizing effects employee participation employment security firms firstline supervisors improve increased industrial relations internal labor markets Interview job characteristics job redesign job satisfaction job security labor-management long distance managerial mass production middle managers network craft network technicians NYNEX occupational operator services ordered probit organization organizational commitment Osterman outcomes overall percent positive problem-solving problems R-squared RBOCs recoded reduce reengineering regional Bell reported responsibilities restructuring result SDTs self-directed groups self-directed teams self-managed teams significant significantly skills span of control survey switching tasks telephone companies total quality traditional groups U.S. Congress understaffing variables workforce workload