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New Demands on Supervision
The Bell System and lts People
The ATJkT Supervisory Job Studies
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activities and/or answer sheet appropriate assignment AT&T JOB STUDY AT&T MASTERY behavior Bell System career counseling checkpoints coaching a subordinate constructive tone decision is yes decision points defined Diagnostic test exhibit discussion document F for False factors first-level supervisors flowchart follow-up Formal Oral Communication go to Step identified important improve Informal Oral Communication input job enrichment job performance job requirements Know knowledge required managerial process mance Master Control List Mastery Model meeting ment method motivative atmosphere need skill objective test ongoing feedback organization output requirements participants performance appraisal performance standards planning Problem Solving process procedures productivity Providing performance feedback responsibility schedule selected self-development skill to determine skills and knowledge solution specific skills Step 15 stimulus subordinate's performance super supervision supervisory job task requires skill TASKS AND DECISION telephone tion Total Performance Review True or F visors written communication X-out the correct