Personal Effectiveness: A Guide to Action

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CIPD Publishing, 2005 - Management - 237 pages
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This new text on Personal Effectiveness written by a leading author is designed to give students an introduction to study skills, management skills and give a context to the other studies they do. Suitable for use on a range of undergraduate and postgraduate modules, including those relating to self development, personal skills, learning and development, management skills, study skills and coaching modules as part of general business or HR degrees, this text seeks to be both comprehensive and accessible, through the use of learning aids. TARGETED AT - Students studying CIPD Professional Qualifications and undergraduate and post graduate students on business and HRM courses
 

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Contents

Learning
3
1 For those starting a new course of training or returning to study
7
1 Ways of enhancing selfefficacy
9
1 Cognitive dissonance
13
3 The learning orientations
15
3 Metaphors for learning
16
6 How do l learn?
26
Time management
29
1 Key components of an executive report
118
guiding rules
120
2 Description prescription and analysis
123
5 Breathing for effect
129
Assertiveness
138
1 Describing aggressive submissive and assertive ways of speaking
139
Definition of assertiveness
140
3 Rights at work
145

1 Examples of time management problems
34
1 Time spent on urgent and important tasks
40
8 Killing two birds with one stone
45
3 The scenarios
49
Creativity and ideas generation
53
Definition of creativity
54
2 Creative situations at work and play
55
1 Examples of the creative funnel
59
3 Left or rightbrain thinking?
61
1 De Bonos six thinking hats
63
6 The first aid box
67
Definition of lateral thinking
68
3 Using PO
72
Group dynamics and team working
74
1 What is a team?
75
1 Three important models of group development and change
77
6 The Challenger shuttle disaster
85
3 Monitoring your meetings
87
2 Belbins nine team roles
91
Communication and interviewing skills
94
1 Analysing a conversation
96
4 Using email
102
1 Building rapport
104
3 Giving feedback
111
5 Observing interviews
112
Verbal and written presentation skills
115
1 Making requests
146
1 Scratched vinyl or CD
148
4 Yes and No but
157
Negotiation skills
161
Definition of negotiation
162
1 lnterests not positions
164
2 Animals
165
3 Community chest
177
Dealing with difficult people and difficult situations
179
2 Time spent in different ego states
182
1 A crossed transaction at work
184
1 Games people play in organisations
186
Definition of stress
191
2 Understanding our drivers
193
4 Recognising the sources and signs of stress
196
2 Relaxation and changing the mindset techniques
198
3 Symptoms experienced by victims of bullying
204
Managing personal and organisational change
208
1 Life course
209
3 Prayer attributed to St Francis of Assisi
213
Definition of the paradoxical theory of change
218
1 Reasons for supporting or resisting change
223
7 Analysing stakeholder positions
227
5 Stakeholder map for a GP surgery moving to electronic health records
228
lndex
231
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