Planning Change in the Workplace Super Series

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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
 

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Contents

External forces for change
1
Continuous improvement and change
27
Preparing for change
65
Performance checks
91
Reflect and review
95
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