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FUNDAMENTALS OF QUALITY PRODUCTIVITY
OVERVIEW OF QUALITY TOOLS AND METHODS
Consensus DecisionMaking and the Seven
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affinity diagram arrow diagram network barriers brainstorming butcher paper call analysis cause-and-effect diagram Check Sheets cluster consensus decision-making Construct contingency plans control chart create customer needs data collection instrument decrease the difference defective Deming philosophy Deming's determine developed difference between customer Edwards Deming employees example extended process flip chart Fourteen Points Gantt chart Gitlow glyph Group or team idea cards ideal item Identify Improvement of Quality Integrated Flowchart interrelationship diagraph Joseph Juran Kaoru Ishikawa L-matrix L-Shaped Matrix Diagram management by objectives Matrix Data Analysis ment Minkowski metric needs and process never-ending improvement Oppenheim organization participant PDSA cycle perceptual map problem statement problem under study process improvement process or product process performance process problem process variables product or process quality control relationships Select a team seminar seven management tools shown in Figure specifications statistical systematic diagram team facilitator team members Team spokesperson Tools and Methods Vendor wood chips