Pocket Guide to Performance Management

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ASQ Quality Press, 2010 - Technology & Engineering - 60 pages
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Contents

The Importance of a Common Language
2
Personal Example of Key WordsConcepts
20
Business Example of Key WordsConcepts
24
Performance Management Tips and Techniques
29
Evaluating Levels and Trends in Data
30
Evaluating Metrics and Targets
32
Cause Analysis Tips
35
5 Whys Example
38
Developing Action Plans
43
For Quick Decisions
45
Action Planning Steps
46
Action Planning
49
Understanding Correlations and Links
54
Key Performance Management Questions
56
Additional Reading
57
Index
59

Comparative Cause Analysis Steps
40
Comparative Cause Analysis Example
41

Common terms and phrases

About the author (2010)

MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.

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