Power Etiquette: What You Don't Know Can Kill Your Career

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AMACOM Div American Mgmt Assn, 1999 - Business & Economics - 195 pages
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Can table manners make or break a mega-merger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely! In an era when companies are competing on the basis of service, manners are much more than a social nicety - they're a crucial business skill. In fact, good manners are good business." Power Etiquette" is a concise yet complete "manners tool kit" that tells you all the things you may or may not know (but should know) about business etiquette. It covers a wide range of subjects - ranging from casual days and tips on tipping, to gift giving and networking. And it includes valuable information on such timely topics as "netiquette" (internet and e-mail etiquette), cell phone dos and don'ts, and video and teleconferencing manners.
 

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Contents

II
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III
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IV
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XXXIV
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XXXV
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XXXIX
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XLI
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About the author (1999)

DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.

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