Practicing Excellence: A Physician's Manual to Exceptional Health Care

Front Cover
Fire Starter Pub., 2006 - Business & Economics - 201 pages
So much of a medical organization's success rides on the leadership, conduct, and performance of its physicians. How does a health care organization engage its physicians to lead by example? And how does a physician—in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of “managing” a clinical practice—do what needs to be done to foster satisfaction and loyalty among patients? Practicing Excellence eloquently answers these questions.Stephen C. Beeson, MD, has created a brilliant guide to implementing physician leadership and behaviors that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.

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User Review - Flag as inappropriate

An excellent book. The suggestions help immensely with patient satisfaction ratings, and they are very easy to employ. You'll be hitting yourself in the head saying that you can't believe you hadn't been doing these things for years. Read this book. Patient's will flock to you.

User Review - Flag as inappropriate

Good book, I recommend that anyone who wants to become a great physician or who is responsible for a medical group read it.

Contents

The Case for Service II
11
Physician Service Excellence Tools
25
Specialty and Consultant Physicians
53
Copyright

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