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Productivity and Quality
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achieve activities analysis application approach audit benchmarking cause-and-effect diagram Chapter characteristics common competitive concept continuous improvement continuous process improvement control charts control limits corrective action customer satisfaction cycle decisions defects developed distribution effective employees engineering tolerance errors example factors flowchart function goals higher quality histogram Hoshin kanri identified important industry inspection involved Japanese labor material Matrix method methodology needed nominal normal distribution Number objectives organizational Pareto principle percent philosophy planning principles problem process capability process control process management process variation quality control quality costs Quality function deployment quality improvement quality organization reduce relationship result rework Sales/VA sales sample Scatter diagrams schedule seven QC tools shown in Figure special causes statistical control statistical process control supplier Taguchi target tion tolerance limits total quality Total Quality Management understand variables zero defects