Process Assessment and Improvement: A Practical Guide for Managers, Quality Professionals and Assessors

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Springer Science & Business Media, Dec 15, 2004 - Computers - 320 pages

Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement. It is the first practical guidebook to the emerging ISO/IEC 15504 standard.

Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors covers the three major business reasons for process assessment including setting Target Profiles, Process Capability Determination and Process Improvement in chapters 2 to 5. The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT. This book provides comprehensive improvement programs and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations.

Chapters 6 to 8 provide assessors with a standard assessment method and variants, plus how to rate a process up to ISO/IEC 15504 capability level 5. Chapter 9 describes industry experience using the standard. Useful examples, templates and tools are provided in Annexes. There is a companion book titled Process Assessment and ISO/IEC 15504: A Reference Book.

 

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Contents

Organizational Success and PeopleProcessProduct
5
11 The Software Crisis and status of Software Projects today
7
12 The need for process assessment
10
13 Overview of Process Assessment
11
14 User view of the ISOIEC 15504 document set
14
User View the purpose of process assessment
17
21 Business Case Process Improvement
18
22 Business Case Target Capability Profile definition
26
62 The Generic Assessment Procedure
128
63 Assessment Work Products Assessment Input
137
64 Self Assessments
141
65 External Assessments
149
66 Quick Assessments
151
67 Intensive Assessments
154
Application View Rating Processes up to Capability Level 5
157
71 Assessing the Project Management process to Level 5
159

23 Business Case Process Capability Determination
27
User View Defining Target Capability Profiles
29
31 Target Capability Profile for Projects
30
User View Process Capability Determination
39
42 The target definition stage
42
43 The assessment and response stage
43
44 The verification and risk analysis stage
51
User View Process Improvement
61
51 Improvement
62
52 Process Improvement and ISOIEC 15504
66
53 Implementing a Process Improvement Programme
69
54 The 5 Stage Agile Improvement Cycle
93
55 Improvement and culture a wider view
103
56 Team Based Business Design Improvement
118
Standards View Performing Assessments
125
61 Success Factors for Process Assessment
126
Performed Process
166
73 Capability Level 2 Managed Process
175
Established process
197
Predictable process
213
Optimising process
228
Application View Assessment results
245
Industry Experience with ISOIEC 15504
251
risk oriented process assessment
257
verifying process establishment
261
94 Automotive
272
Templates and Examples
277
Assessment Tools
301
Supplementary Improvement Information
307
Index
317
Copyright

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