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The DSMC System
Tools and Techniques of Quality Management
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activities Affinity Diagram analysis Analyze areas Benchmarking cess Checkpoints Objective CIP Step Competency Matrix Continual Improvement Control Chart cost customer expectations customer requirements David Langford defined Deployment Flowchart developed effect diagram evaluate Force Field Analysis FUNCTIONAL PLANS histogram Hoshin Kanri Hoshin Planning ideas identify implementation improvement effort improvement process INDICATORS FUNCTIONAL input leadership team learning LONG-RANGE GOALS Lotus Diagram Management By Objectives measure meet ment monitor Myron Tribus organization organization's output Pareto Chart performance PRIORITY problem process CIP process improvement PROCESS INDICATORS product or service provement Quality Function Deployment quality improvement quality management Quality Planning Process root causes Run Chart Scatter Diagram Shewhart cycle skills specific SPIN-OFF TEAM standard STRATEGIC IMPERATIVES Strategic Process Management Strategic Quality Planning strategic team suppliers System Progress Chart target tegic tion tives values Vision Statement Zenger-Miller Achieve