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LibraryThing ReviewUser Review - Mohammedkb - LibraryThing
This is a wonderful book that is a must-read for any process improvement practitioner. It gives you the recipe for a successful PI project by combining the right tools and techniques of the three ... Read full review
I find this book an amazing tool.I work in a dental office and. We Have been able to apply the 7step process. It has really made a difference in improving our client satisfaction and turn around. We now can process 30 percent more paitients with the same staff and no OT. Thank you.