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I find this book an amazing tool.I work in a dental office and. We Have been able to apply the 7step process. It has really made a difference in improving our client satisfaction and turn around. We now can process 30 percent more paitients with the same staff and no OT. Thank you.
A practical guide to use necessary tools and techniques in a very simple way to get significant financial and productivity improvements. Our senior management as well as our project managers are able to understand and apply the simple techniques.