Profitability with No Boundaries: Optimizing Toc and Lean-Six Sigma

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ASQ Quality Press, 2010 - Business & Economics - 353 pages
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I find this book an amazing tool.I work in a dental office and. We Have been able to apply the 7step process. It has really made a difference in improving our client satisfaction and turn around. We now can process 30 percent more paitients with the same staff and no OT. Thank you.

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A practical guide to use necessary tools and techniques in a very simple way to get significant financial and productivity improvements. Our senior management as well as our project managers are able to understand and apply the simple techniques.

Contents

Chapter 1
3
Chapter 2
25
Chapter 3
31
Chapter 4
39
Chapter 5
53
Chapter 6
61
Chapter 7
67
Chapter 8
75
Chapter 4
185
Chapter 5
195
Chapter 6
257
Chapter 7
267
Chapter 8
285
Chapter 9
293
Chapter 10
327
References
329

Chapter 9
83
Part II Practitioners Guide
87
Chapter 1
89
Chapter 2
111
Chapter 3
123
Glossary
333
Index
347
About the Authors
353
ASQ Membership
355
Copyright

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