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Psychological and Organizational Implications of Computer-Mediated Work
No preview available - 2015
abstraction account cards airline pilot ambiguity assessments automated collections bank becomes computer-mediated bill collector can't touch CATHERWOOD LIBRARY challenging Collections workers collective bargaining collector put computer program computer surveillance computer system computer technology computer terminal computer-based information technology computer-based systems computerized conversion to computer-mediated Cornell University data analyst decision rules depend effect electronic technology employees example face-to-face feature feel Gerry Alvarez human imperfectly IMPLICATIONS OF COMPUTER-MEDIATED increase information system interact involves job satisfaction judgment Linda Winthrop Lindstrom linotype operator managerial Managers and professionals manually means of production models monitor patient information Nature of Organizations Nellie Weymouth numbers office worker organizational hierarchy ORGANIZATIONAL IMPLICATIONS pressures problems procedures PSYCHOLOGICAL AND ORGANIZATIONAL psychology of professional require response routine sense of mastery Shoshanah Zuboff situations skills stress supervision supervisors supervisory function traditional understanding visual display units volume of transactions white collar workplace YORK STATE SCHOOL