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The Broad Context
The Dynamics of Change
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accountability Amadora Social Security Ballyfermot One-Stop Beja Health Bremen Chapter citizens Community Care Users consumer involvement Consumer-Oriented Action context cost countries decentralisation deliver Denmark disabled economic EFILWC employment empowerment equal opportunity policy European Commission European Union evaluation example Foundation's France funding Germany greater Greece Hyldespjaeldet Social Network impact important improved increased individual innovation Ireland issues Italy Kapis limited monitoring Nea Ionia Odense Integrated Odense Municipality OECD organisations outcomes Patients pensions political Portugal pressures problems professional programmes promote Prosoz public sector public services public welfare services quality of service QUIP reform responsibility role Rostock Arche scheme service delivery service users services in kind services provided Severnside Benefits Agency significant social exclusion social services staff studies trade unions United Kingdom user involvement voluntary welfare system Wiltshire Community women