Putting Total Quality Management to Work: What TQM Means, how to Use It, & how to Sustain it Over the Long Run

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Berrett-Koehler Publishers, Jan 1, 1993 - Total quality management - 201 pages
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Putting total quality management to work: what TQM means, how to use it, & how to sustain it over the long run

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Although another entry in an often confusing array of Total Quality Management (TQM) books, this one fills a niche for the lay reader. Without the confusing technical jargon, it explains the ... Read full review

Contents

Appendix A The Seven Old Tools
169
Appendix B The Baldrige Award
179
AppendixC Key Resources for TQM
189

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